Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Web Watch Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://webwatchshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@webwatchshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@webwatchshop.com
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excelente produto, qualidade indiscutível.
Lo descrito en el anuncio.Precio súper competitivo. De momento poco uso pero va funcionando.
Часы понравились! В принципе все просто настраивается, после обновления появился русский язык.
Todo correcto. El smartwatch tardó 43 días en llegar a España. Lo hizo desde China pasando antes por Países Bajos (por aquello de evitar el sobrecoste de aduanas). Fue en España donde el envío se ralentizó (un mes). Lo demás, bastante bien. Embalaje en perfectas condiciones, y el contacto con el vendedor bastante rápido.
часы пришли быстро,всë в лучшем виде
top
Corresponde à descrição. Entrega muito rápida, um dia e meio.
Todo correcto
Szybka dostawa do Polski z Hiszpanii w 7 dni
Livraison super rapide. Moin d'une semaine . Produit très beau. Je recommande.
Produto de qualidade, muito bonito. Indico o vendedor, é o segundo pedido que faço, o outro foi extraviado pelos correios, mas tive reembolso e orientação do vendedor para entrar com disputa.
Продавец умничка. Быстро отправил посылку. Дошла до Ростовской области из Китая за 11дней от момента оплаты +5дней в Луганск. Небывалая скорость доставки. Скачали приложение Amazfit ,создали профиль,сопрягли. Отмечу,что часы пришли почти разряженные-пришлось заряжать около 2часов. Немного были проблемы с профилем в приложении,но потом норм. Изначально часы были на английском языке,после введения пароля вайфая появилось меню смены языка. Сначала не видели кто звонит,но после перезагрузки часов все видит входящие. Упаковано в жёсткую картонную коробку ,дошло все целым. Сообщения входящие видно.
O relógio é melhor do que o que eu esperava. Realmente excelente. Porém, existem dois contras que devem ser destacados: 1° A bateria não dura tanto quanto pensei. Comigo dura aproximadamente três dias, mas acredito que seja porque eu faço treinos longos (pelo menos 1h 30m) utilizando o GPS e conectado com minha cinta cardíaca. A compatibilidade com a cinta é uma mão na roda porque o medidor desses relógios é inútil. 2° A resistência dele ao contato com a água é muito baixa. Nem banho é recomendado tomar com ele porque pode entrar água. No geral, o relógio vale demais o investimento. Por isso dei as 5 estrelas. Não dá para ter tudo com um relógio de menos de 400 reais.
Todo correcto, muy buenas funcionalidades y muy recomendable
Ótimo produto
O melhor custo x benefício em smartwatch!!! Compro para revenda e nunca tive problema!
Produto excelente!
o produto é legal. Só achei que tinha mais funções. não afere a pressão arterial. Mas vale a pena comprar. chegou tudo bem certinho
Товар с ускоренной доставкой, по факту очень долго отправлял, дней 9-10. Ужас. По часам всё норм.
tudo como descrito, bem embalado muito rápido o envio, recebi em 2 dias, muito satisfeito com o relógio. recomendo
Produto original, ótimo
dentro do esperado
o tempo passou mais o amazfit pace continua sendo o melhor custo benefício para o corredor ou atleta amador! Além de ser um dos mais bonitos do segmento. Comprem!
semplicemente perfetto, ricevuto in tempi rapidissimi.
Smartwatch muito bonito, produto de extrema qualidade, acabamento impecável, xiaomi é xiaomi.