Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Web Watch Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://webwatchshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@webwatchshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@webwatchshop.com
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ok
Delivery was late. Estimated days 13-20, but I received it 1 month after order. Purchase is good. I was anxious about that 9 o'clock window is "ornament"(it blinks, but no function?), and 3 o'clock window can't keep to display date without finger (it need to push button while display date). Operation manual was written in Chinese and English. It's easy to understand. Band width is 22mm. General evaluation is satisfied.
Good watches are heavy, well packed. We came in a month.
Very good quality.
very nice
Goods delivered quickly, to Kuzbass in 14 days. The watch matches Description and look very stylish. Included instruction in English and German, but can be configured intuitively. Packed were in the usual purple and package, but all came. One minus that the watch has already gone, so how much battery is not known. The goods are all five. Recommend it. I didn't talk to the store.
For such a price, a good watch. Term of use 1 week, flight normal)
50 days to Pavlodar clock fire
Excellent.
Product shipping both great.
Very fast and all excellent
The Watch met my expectations, elegant ..... Recommend buying.
Watch on specified in AD and very beautiful. Still apreendendo as customize it.
Quality, service good store, normal time and delivery to Brazil, not only gave Note 5 because the bracelet leaves something to be desired, a little thin, photos seems more resistant, and does not allow correct distance adjustment buckle for watch, it is sewn. Taking this detail purchase OK.
The clock is great. Fully correspond to the description. According to the current times in Nizhny Novgorod came quickly enough. I recommend to everyone and the goods, and the store.
Very nice watch.This is the second timeI ordered it. The previouse one worked just fine for over two years. Now the battery is empty, and there is a little moist inside the watch. So I ordered a new one.
just received my product and i'm like dying) it is perfect!
bom
looks exactly how it described, good quality, will buy order from here again
wery long delivery ,but in this situation in world transport system its ok
I like this product! Shipping is very fast! Quality super!
Reasonably priced like this are quite rare to find. I appreciate the store hard work and effort
delivered already. thanks a bunch!
Brand new is always a good buy, especially at such a price. really really really glad i opted for it
Low priced is the reason why I love online shopping so much