Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Web Watch Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://webwatchshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@webwatchshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@webwatchshop.com
Canadian Dollar (CA$)
Euro (€)
US Dollar ($)
satisfied no issues
Great product, recommend
Пришло за 40 дней. Качество хорошее. Остался Доволен
Arrived in two months. Whole, the quality is good. They look decent. While working, let's see. Seller advise
The clock came faulty. Money refund
I ordered it for the second time. Dial just bomb, glass quality, thick, but silver plating unfortunately with time erasable and the watch is stamped with copper color, therefore, I advise immediately to carefully process with colorless varnish. Watch water is kept, you can swim in them. The strap of course is not so high quality, then you can replace, or it's easier to buy a new watch. Good for all! :)
Really good, conform to the description very well packaged, no broken watch. Very satisfied.
Отличные часы!
Thank you to the store, the watch came quickly for a month the husband is very davolen, for such money is chic! No marriage.
It's bigger than it looks
Delivery fast DPD. The watch itself thought smaller will be, I have a wrist 17 cm, I buckle the last hole. Who is interested-the width of the watch is 45mm, together with the fasteners-53mm. When on the last buckle, then as in the photo the strap sticks out. You can hear the ticking, but it's quiet. Put it on so the others can see
.. For $5-file year. Ohaino is packed, shvidko (2 types) flew.
The watch is externally just beautiful. However, stop. An hour ago, he took it from the Post Office-three times.
Product exactly as described, super nice watch for such a low price
The clock looks good, everything is like in the description ....
Fire
Very fast delivery, 10 days from China to Ukraine. In the period of Covid world pandemy this is uncredible. The watch is pretty nice, I liked it very much. Thank you to the store!
I received the order in six days and I couldn't be happier! It occurred absolutely sound. I had never met something like this before. I'm so joyful I saw it though, because it is precious! Now this is possibly my number 1 thing and supreme amazement that I have had from buying in internet stores. If I could evaluate this good above 5 stars, I would. I'm persuaded I'll continue to admire it.
Very good watch the money.
quite a high quality for such a humble price
Normic!
just perfect! I like it! Thanks!
superb quality! recommend this
discount is the best offer in this webstore
carefully packaged, looks fine