Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Web Watch Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://webwatchshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@webwatchshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@webwatchshop.com
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пока точно не могу сказать, дополнюотзыв позже, вообще работают..
Получила быстро, зарядка не шла.. Но пошла купила другой шнур и все отлично.. Спасибо надеюсь ребёнку пригодится
В РБ товар шёл около 2 месяцев. Упакован хорошо, качеством довольны. Рекомендую.
часы соответствую описанию! все супер!
Мы всем довольны, продавца рекомендую.
ребенок счастлив, насколько все работает дополню позже продавцу спасибо за наклейки, жаль стекло присылают не всем
Всё идеально, очень быстрая доставка за 11 дней в Украину через Мист экспресс. всё цело, работает. ребенку понравиться.
bom vendedor, ótima qualidade do som, limpa a ligação, vale a pena!!!
Я в полном восторге, так быстро мне ещё никогда и ничего не приходило. часы отличные, один небольшой минусик, они не показывают точное нахождение ребенка. для звонков отлично. часы пришли в прикольной коробочке, а ещё продавец пололожил подарочек - наклейки миньонов. короче я в восторге. огромное спасибо продавцу.
все супер спасибо за подарочки
все супер спасибо
Товар пришёл быстро. Цел, без каких либо видимых повреждений. Все работает. Простой в использование. Спасибо продавцу за подарок:)
прибыл достаточно быстро. 15 дней. с виду все как в описании. с сим-картой ещё не пробовали, но надеемся что все будет хорошо) заказом довольны
Отлично. Загрузили приложение "Где мои дети" (платно, 169 в месяц). Все функции на часах работают. Камера снимает, звонок-прослушка окружения работает. Сами часы выглядят очень мило. Вообщем, довольны всем, спасибо продавцу! Успеха!
super. szybka dostawa . dziekujemy za prezent . polecamy
Everything works. Thank you for your feedback and gifts.
The watches work, came discharged, put on charging and immediately turned on. The quality of the screen is average, the camera works, as on the first button phones))) Have not tried to connect and call, I plan to complement the review. In general, the quality is satisfied.
The store did well, sent quickly and came quickly. Of the minuses-a quiet speaker
The watch came quickly, all as in the picture, came with charging and gifts stickers, everything works even the camera, only need to install the app so you can set time and phone book, in general, you need to understand
долгая доставка в РБ. спасибо за подарки,удивлен защитному стеклу. есть минусы(ну или пока не разобрался) нет режима вибрации,теряет связь с телефоном постоянно
спасибо большое товар пришел отправил быстро заказываю третий раз продовца рекомендую.
Watch excellent children liked
хорошие часы, пришли за 15 дней
Часы отслеживались. Пришли заряженными на 40%. Подключила к приложению "Где мои дети". Работает, звонит, тел.книга настроилась. Но местоположение...это атас))) Ребенок черте где))) Поэтому проще звонить))) И чат не работает. Продавец общительный, отвечает оперативно)
Доставка в Минск месяц. В подарок положили наклейки. Спасибо! Мелочь, а приятно. Подключим- дополню отзыв