Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Web Watch Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://webwatchshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@webwatchshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@webwatchshop.com
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bonito
Продавец отправил практически мгновенно. Товар получил за 17дней, из них 7 дней ехала по Украине. Рекомендую The store sent almost instantly. I got a delivery for 17days, 7 of them days you ride in the Ukraine. I recommend.
todo perfecto
Zeer snelle verzending
Заказ пришёл, подробно часы оказались больше в размере чем думал, у кого охват запястья маленький, не рекомендую к покупке, обратите внимание на их размер, если у вас руки базуки, берите.
Классные часы
Excellent Product
thank you dear saller i love the item But it's a little too big
Всё супер, заказ пришол очень быстро, продавец молодец, рекомендую!
product is good. i recommend store.
cumple muy bien con la descripción, los materiales se sienten de buena calidad, es más grande de lo que esperaba pero aún así es muy bonito, me dejo buena impresión, lo seguiré probando
Wszystkiego zgodne z opisem wysyłką Bardzo Szybko Polecam
Excellent, good store
Good quality and fast delivery
Качество шикарное! Огромные,на мужской руке очень красиво) сфоткано на женской. Только немного слабовата подсветка. В Украину пришли за 11 дней, брали с Китая
Arrived well on time and in good condition!
All OK !!!! Recommend!!!
Excellent. Strong and sturdy. Worth every penny.
great value watch.
часы конечно суперские, но они огромные. смотрятся на руке красиво. в настройках разобрался сразу.
It's beautiful.
As described, very good looking sport watch, good value for the price. The display is very clear even in a sunny day. Came super quick to Germany from Poland. 3-4 days shipping. I was really surprised!! I will buy another watch from this store for sure.
It's exactly the same as the images shown. Big size, but I 've given it to my son and he's delighted. I use very simple. Delivered in 2 days.
Cool watches
I like it and it's good. That's the second I ask. All very well except it took a long time because of all the problems of COVID-19. But the store very kindly extended the purchase protection time.