Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Web Watch Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://webwatchshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@webwatchshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@webwatchshop.com
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boa noite amigo. já estou com a minha encomenda, gostei do relógio skmei. muito obrigado por cada detalhe da minha encomenda por vc mim enformar. vc é um ótimo vendendo parabéns .
Envío muy rápido , el artículo igual a lo indicado
Not bad. Only for a long time. And so everything is OK
Delivered before the specified period, very satisfied. ordered 5.07, came 16.07 in Voronezh
8.06.2020 ordered a 16.07.20. The clock is good light, I like the rest additionally write.
very good
I'm not buying such a watch for the first time. The watch is just class!
Great watch. Large and clear convenient monitor. Funny thing is that in a quiet place you hear the noise of the dials ticking clock.
Second time buying this watch. First one lasted for almost 3 years and still working (just got old and scratched). They are great and very comfy. Great quality. Super fast delivery to Canada.
I 've been ordering this watch a few times. Swimming with them in the sea, in the hot mineral pool, in the sports pool. Water does not pass. They really like it. But usually I activate the battery myself for hours, and this time I have already worked. And suddenly it will discharge while the clock is delivered. And I would like in a box of watches, not in a bag, suddenly on the road would be damaged. And so very satisfied with the product
Very good clock... went of course for a long time .. like on foot)
Excellent watches for your money. Pleasant and neat in appearance. Very pleasant and uniform illumination. The bracelet is easily adjustable in length by separating unnecessary links. The clasp of the bracelet is very reliable, with double protection, it does not exactly open. There is 12/24 switching. One of the most visual displays of this kind of clock.
The product match the description.
The clock came in a month and a half. While everything suits. Very light.
Watch very beautiful!!! Recommend the product and store!!!! Well packaged product.
I liked the clock, I ordered two at once. With this brand of watches is familiar for a long time. Delivery is... just a pipeet. 83 days. In general, it's amazing how she got to me, the address is all lost. For two and a half months she was at the China border. The store is polite, always in touch. Thank you.
Thanks
Good quality
78 long days. This pandemia is crazy. The Watch arrived in perfect condition. Recommend the store.
As always a great product high quality, this is the third watch skmei buy. Is highly recommended, thank the store who answered questions at friendly and polite.
very good thanks
To buy online on such a reasonable price is more of a miracle :-) thanks to the seller!
Clocks liked, light
The goods did not come, the money returned... Sorry for your time.
awesome , i recommend!