Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Web Watch Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://webwatchshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@webwatchshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@webwatchshop.com
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Muito bom, chegou tudo em ordem! Recomendo o vendedor!!!
Быстрая доставка , все работает
Excellent watches for your money. I ordered my mother, has been using for almost a month, everyone is happy) delivery is fast, about 2 weeks before Tatarstan.
Thank you very much. Good watch. They work fine. Kachestom is happy.
Часы понравились!!! в Екатеринбург пришли за 7 дней!!! Доставка порадовала.
All ten ................
It works really well, took a bit to get but was worth it. I was looking for something that could track my phone without having to deal with people trying to reach me. I like to walk without interruptions, and needed something to track my steps! I really do like this, and the option to connect to bluetooth as well. I have tiny wrists and it fit me perfectly!
All right!
Delivery about 20 days to Omsk, Courier home. The clock is plastic, do not say that flimsy, but not Apple Watch, of course)) in general, for such a price (less than 1000 rubles) will come down. By design like, a large screen, everything is visible. And the functionality is very doubtful. Screen, not touch. The sensor is only on the button (yes, yes, I remember that the price = quality). And to choose some specific function, you need to press the button, and then as the screen shows the desired function, you need to hold the button and hold, to get into the menu of this very function. For me, it's long and uncomfortable. With the phone, it's normal, there is a special QR code for downloading the application (it's Russian). Bluetooth on the smartphone should be constantly enabled. Charge about 2 days. And it's just wildly annoying their whining when they're notified. They do not just vibrate, but just crack. Pleases the number of spare straps-3 pieces of running colors. In general, the decision to buy to take you, and I went to save on Apple Watch)))
Nice ,
Plnia všetko čo bolo inzerované.
Satisfied
Dont work
Thank you very much
Watch very beautiful, easy use, sorry it took forever to arrive.
Recieved yesterday for my 8 year old, He absolutely loves it & now my 6 year old needs 1 as well...
Very simple. But for the price is fine. The battery lasts one day.
Great product
High quality, work all required
super
The parcel did not receive, but the money was returned
The product arrived within specified time!
Beautiful and functional
Delivery 5 days. The clock is normal for its price, setting through the application by barcode. Everything is intuitive. Message about calls and messages and VOTs AP come but do not have time to read them. The running line is very fast. It also bounds that the screen goes down after 2 seconds of inaction, did not find how to configure, but there is a function of raising the hand and then do not need to press the button to press the machine.
Very well this recommended