Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Web Watch Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://webwatchshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@webwatchshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@webwatchshop.com
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acredito que por causa da pandemia o produto ficou muito tempo em cada agência dos Correios aqui no Brasil.
Браслет пришёл в мятой коробке. Но сам браслет целый. Работает. Всё нравится. С продавцом не общалась.
Box come totally destroyed poor quality packaging
Коробка немного помята , но всё работает . Продавца рекомендую.
Очень плохо упакован. Вся коробка помятая. Но работает хорошо.
They are well seen
It came in about a month, it seems to be included-but in fact, I have not yet tested.
All OK
arrived within timelines and it works as expected.
Браслет отличный. Шаги считает. Пульс и давление меряет нормально. Сверяла с тонометром. Сообщения и звонки показывает.
часы поставила на зарядку,пока заряжаются. Минус того что сами ремешки кривые
The bracelet went to Rostov in two weeks. Tracked on the territory of the Russian Federation. Quality is good. With the adjustment, they sorted out quickly. Everything corresponds to the description. The child is happy.
зергуд
The goods is not tracked, the store does not answer the question, can not understand how the device is Connecticut
For Xiomi smartphone need pirate profit app, clock only work through app
все ок , с телефоном сопряжен, входящие смс показывает
Very useful and good
Зоказывал 30.05, приехал 09.07. Не сразу удалось синхронизировать c Asus (пробовал разные проги). С программой Fit pro на Honor 8 сразу удалось синхронизировать. Все функции работают. Но, я понимаю, что это не медицинский прибор, но он умудряется намерить у игрушки и пульс , давление и даже насыщенность кислородом крови. Так что верить особо нет смысла.Но, как смарт часы, за такую цену, очень даже неплохо.
Indicate the store and loved the product
Watch came quickly-about 2 weeks. Nicely Made, color consistent with the choice. Working properly, per charge OK 4 days. Compatible with iPhone SE 2020. Step counter little przekłamuje-as per this price OK
0k
и маленький бонус
Are working
It has arrived in two months, though with the covid it was to imagine. Otherwise it works fine though I 've only been wearing it for two days
Sooo long delivery of course, but for such a sum is quite a good device. One minus is the strap bolshevat on the female handle) as a gift put the keychain, thanks)