Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Web Watch Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://webwatchshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@webwatchshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@webwatchshop.com
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симпатичные, удобные часы, дали, что мне не дали в подарок как некоторым ремешок меньшего размера. И стекло очень мягкое, в первый же день даже не знаю обо что поцарапал
een snelle levering en goede kwaliteit
This watch is perfect!!! Super recommend super attentive.
The clock arrived in 44 days. Very comfortable beautiful and without unnecessary exasperation. With the store did not communicate but advise.
I liked the clock for a long time after them, you will not regret it.
I ordered them in Russia, 7 days and I have a clock, for me it's fast. The watch is very classy nothing superfluous
Часы пришли довольно быстро коробка целая не помятая такие часы друг тоскает в шахте все нормально уже год. Брал себе также для шахты. Так что рекомендую для покупки. Продавцу огромное спасибо
Waited long for Estonia because of covid 19 but received. Budget but cool. I swim diving in them. In the old just could not change the battery-just bought new ones.
The watch is just super, I order it for the second time.
The watch is good. I 've been swimming in them for 2 days. It's okay! Took the dark ones. If you have bad vision, it is better to take light.
Delivery is bright, watch class. I ordered for a friend-I'm very pleased.... Maybe for myself I will order something from this series
Great product. Clear big display. Nice size watch.
Часы супер
наконец пришли мой часы , на вид добротные , водонепроницаемость нужно проверить . Единственное доставка долгая получилось с Москвы до Татарстана 23 дня.
The store sent quickly, there are no questions to the seller, the clock is excellent, it corresponds to the description. Russian Post as usual long!
Как всегда все отлично !!!
Come quickly, although declare I liked the clock for two weeks, cool. Then we'll see.
Good materials and nice design. I just thought it would be a little smaller in size. But all good
Excellent watch is very clear, light and waterproof such as the description perfectly recommend the store fast and interactive thank you
Nice watch!
Norms. Shipping fast .....
Hours of fire look quality, came in 6 days, the courier threw home. Immediately protested on tightness-everything is OK and immediately washed)
It's a really nice modern watch. I haven't tried to swim with it and I think I'm not going to. The band is long enough and the material is soft for the skin. The watch is light despite the size of the clock face. The only thing I don't like is the view angle. You really have to look from above, otherwise you start to see all possible variants.
Normal watches. Waterproof, swim in them, under the water pressed the buttons, did not break, go smoothly. There is backlight, stopwatch, shows days of the week, date, 12 hour format or 24 hour can be put, there is an alarm clock. The only thing that shipping was long was that I was returned for it.
The clock was delivered in less than 2 weeks. The clock as a whole liked. Took black, not so well visible figures in the sun. And the glass is really quickly scratched. On water resistance has not yet checked. I thought they were a little more, but not critical. In general, everything is fine