Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Web Watch Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://webwatchshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
Очень крутые часы, хоть и указаны что они мужские, я очень сильно хотела что-то подобное. Пришли в Минск за 2 недели. Упакованы были в пупырчатый пакет, сами часы были в коробочке + на часах была защитная плёночка, все целое ни одной царапины. Просто восторг. Ремешок как и ожидалось пришлось уменьшать, может сделать даже девушка без помощи сильного пола :) Главное иметь в наличии молоток, плоскогубцы, подходящее по диаметру металлическую палочку, гвоздик, я нашла тоненькие сверло и опору, нашла деревянный брусок. На звеньях с обратной стороны есть стрелочки, они подскажут в каком направлении нужно выбивать звено. Если не уверены, посмотрите видео или попросите помощи у своих мужчин. Я убрала 5 звеньев, получилось идеально, ещё кроме звеньев можно уменьшить длину на самой застежке, но там буквально 0.5-1 см. Продавец отличный, ответил на вопросы почти сразу, продавца и сами часы рекомендую, обязательно закажу ещё одни часы, но уже для подарка ✨
Thank you so much. The watch is just super. The truth on my wrist was too big. I had to take down 3 links. But there are special places, and everything very quickly and neatly came out. I fell in love with them
In reality, much more beautiful than the picture. I'm very satisfied. Thank you very much!
Very like it in the thank you ~^^
We went very long. And so everything worked out. Come in a box. The watch was in a protective film. It was sad that the clock was on the move.
Large in diameter
Super fast on time. Very davolen.
Large good falsh extra dials but still satisfied
All Super thank you!!!
Came the male size, although I ordered a female one. And the delivery is very long, more than two months. So 4 star, no more
The goods did not come. Seller No problem returned money
it's bigger than I bought before.
The clock came very quickly (2 weeks). Packed in a box of very dense cardboard, pasted with film. The strap, of course, should be reduced by a couple of links. The Watch arrived very quickly (2 weeks). Packed in a box of very dense cardboard, glued with foil. The strap, of course, must be reduced by a couple of links.
The clock came very quickly (2-3 weeks). Packed in a box of very dense cardboard, pasted with film. The strap, of course, should be reduced by a couple of links. But there is one big drawback-I ordered a women's watch, and the store sent a man. The Watch arrived very quickly (2-3 weeks). Packed in a box of very dense cardboard, glued with foil. The strap, of course, must be reduced by a couple of links. But there is one big drawback - I ordered women's watches, and the seller sent mens watches.
Very long waited for the order and finally received
nice quality for the money paid
let's face it. a brand new is not a something you'd find easily, but the seller did the impossible. great job!
Great quality and very fast shipping. Recommend this !
Shipping was very fast. Quality of the is really good. Highly recommend this shop :)
Product exactly as described! Thank you very much!
noproblems with the order, everything is fine
recommend the :)
like this !
Good, but of course the strap is kilometers. Generally satisfied
arrived in time. nice purchase, no comments, just recommend