Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Web Watch Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://webwatchshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@webwatchshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@webwatchshop.com
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Bien reçue en 3 semaines. Bien emballée. La montre est vraiment belle et légère à porter. Ce qui me déçoit c est que la batterie ne tient que 2 jourset parfois j ai du mal a la connecter à mon téléphone. Mais pour le prix je le trouve vraiment bien
Ребята, все супер. Все соответствует действительности, измеряет давление и пульс, легкий коннект через программу H band. Есть книжка по руководству, где все написано, правда по-английски, но легким языком. В общем супер, жена довольна. Однозначно рекомендую продавца и часы. Супер!!! Доставка в условиях пандемии до Петропавловска (Казахстан) 2,5 месяца, трек отслеживается на всем пути, все-таки AliExpress Standart Shipping! Это качественная доставка!
Пока тестируем
Жена довольна
Excellent watches, large letters and numbers
I'm disappointed. I order a second time watch. The first clock worked somewhere six months, I liked it very much. Once the charger melted (it appeared on the bracelet). I ordered a new charger and the clock stopped working at all. I ordered another one of the same watches, but with these lucky even less-after 3 weeks there were evaporations under the glass, despite the fact that that the clock should allow bathing with them. I do not advise buying this product.
Ha llegado muy rápido en comparación con otros envíos. Tiene todas las funciones que especifica el anuncio. El imán de la correa es fuerte y no me mueve ni se suelta. El reloj no es excesivamente grande, yo tengo la muñeca pequeña y se ve muy bonito. Informa de todas las notificaciones configurando la app. No se desvincula del teléfono aunque andes lejos de el (no he probado a cuantos metros). En definitiva, muy buena compra. Espero que dure mucho. Subiré más valoraciones con el tiempo.
It's super. The device works. Customize simply. Download the band in Playmarket, register, turn on Bluetooth and voila-everything works. Messages from social. Networks, SMS, notifications, calls-everything is displayed on the clock. You can set up an alarm clock, a pedometer and many others. The leather strap is not recommended-not a quality material, it quickly fits. The parcel came quite quickly. Well packed. There is a cord for charging. The device came charged, the battery is almost complete. In general, the purchase is free. Recommend. The money spent.
Sending to Russia, received in 2 weeks in St. Petersburg. Everything works. It's fine. Recommend. The store, well done!
parfait
Everything is cool, this is the third watch)
Jestem mega zadowolona
Reached in 18 days, quickly connected, the clock is worth its money
Everything came out, the goods are OK, thank you to the store!
Good looks I got him have not tried
Часы хорошие. Мне очень понравились. Очень быстро можно скачать приложение, синхронизируется с любым телефоном: и с андройдом, и с айфоном. Показывают текст всех сообщений, контакт. В общем, часы своих денег стоят.
Very beautiful like the description on the site, we are sorry that no Dutch description at is to the opte start
Отлично!
Everything was okay
Cool watches! everything works, the phone was joined immediately. The order is very satisfied!
Watch is quite thick
The store is very experienced, very well packaged, fast. I recommend 100000000000000%
Received as ordered
The goods are satisfied. Packed well. With the phone. Like everything works. Translation into Russian in the application is a little crooked. The watch is too big and heavy, but can be due to a metal magnetic strap... The watch case itself is plastic. Butterflies on the saver do not observe. ))) Ordered on April 24th. Arrived in the country on June 7. Only 11.06 off in Singapore after departure from China. Apparently something to do with covide.
To Tyumen in 14 days! The rest after the test.