Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Web Watch Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://webwatchshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@webwatchshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@webwatchshop.com
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O relógio é perfeito!!! recebi em um mês, não fui taxada, as funções funcionam perfeitamente. Amei
Produto de boa qualidade. Achei um pouco complicado o monitor para mudar os temas.
ооооооооочень долго шел заказ))
gorąco polecam zarówno sklep jak i produkt. zegarek jest super!
parfait et livraison super rapide ,je recommande ce vendeur
its very good. we will wait about month
Доставка с России ,доставили на след .день
Muito bonito, como descrito no anúncio
Товар пришел очень быстро. все работает 5!
Realmente este es el segundo que compro y estoy súper encantada , tengo el de oro rosa , es súper resistente ( trabajo con el ) , aparte tiene el tamaño perfecto , me encanta
muy bueno.
As described, very quick delivery. Thank you :)
качество часов на очень хорошем уровне, но в комплекте был повреждённый ремешок. часы покупал для подарка. пришлось искать новый подарок, т.к. не хотелось дарить поврежденную вещь.
ok
Часы замечательные, дошли за 6 дней в Казань. Рекомендую
Bardzo szybka dostawa. 10 dni do polski, cały czas możliwość śledzenia paczki. Informacje SMS oraz mail. Zegarek bardzo dobrze zabezpieczony, działa bez zarzutu. Można czytać na nim smsy, powiadomienia z Facebook. Bateria trzyma dość długo, ładuje 2 razy w tygodniu. Polecam, naprawdę warty swojej ceny.
Good Service, Fast Shipping, Item just as described, I'm very satisfied
Не увидела на картинке что дисплей не полный, получается часть его занимает сенсорная кнопка. Заказ из РФ до МО за 3 дня доставили на дом курьером, подарка не было. Часы простоваты по набору функций, но для меня была важна функция подсчета шагов, километраж и внешний вид, так что к функционалу претензий нет. От оригинального приложения не работают, скачивала WearHealth прочитав отзывы, там всё настроила. На руке смотрится хорошо, браслет регулируется , очень удобно.
Parfait
Nice watch. Everything super. Thank You!
Bom produto.
el codigo del catalogo no activa en el telefono los datos .Solo funciona en el reloj la Fc y presion .
super
Es increíble la manera tan rápida en la que llego, gracias, excelente producto sin duda, es mi segunda compra
Часы круть! Купила для дочки-старшеклассницы к 1 сентября в подарок. Настроила пока на свой телефон /дочка у бабушки/. Все сразу подключилось, программа Wearhealth с маркета. И давление показало, и пульс и все остальное /насколько точно не могу сказать, с тонометром не сверяла, но функции в часах рабочие/. Звонки на часы приходят, сообщения тоже. Выглядят внешне очень красиво, особенно заставки радуют. Отправка и доставка супер быстрые: на все про все 3 дня. Огромнейшее спасибо продавцу и процветания магазину!!!!